Listening to the community

Whilst the ICT transitions into the mature phase, our focus unswervingly shifts towards user centric approach to service design.
In this session we follow two NRENs restructuring their processes in a way that enables them to better tune their services to the customer's needs. Then we follow an initiative to collaborate and exchange best practices in our community, an effort we support and encourage.


Monday, 15 June from 17:00 to 18:30
Room D
Tomi Dolenc ARNES

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